Shipping policy
Please note: All orders for in-stock items are processed and shipped within 2-3 business days (excluding weekends and holidays). Made-to-order items are processed and shipped within 1-2 weeks. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
We offer R130 flat rate shipping to anywhere in South Africa.
In-store pickup
You can skip the shipping fees with free local pickup at 59 Maitland Road, Colleen Glen, Port Elizabeth. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2-3 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 8am - 4pm on Monday to Friday. Please contact us on 083 412 5847 to confirm pick time.
International Shipping
We offer international shipping to the following countries: Please contact us for quotation.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@tyme.co.za with your name and order number, and we will look into it for you.
https://portal.thecourierguy.co.za/track
Refunds, returns, and exchanges
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@tyme.co.za with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@tyme.co.za